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General FAQs & Issues

2 min read

How do I get faster support and help? #

We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.

Before contacting us, please make sure that you:

  1. Read the documentation carefully,
  2. See this Support FAQs

If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.

IMPORTANT! 
For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.

Please wait some time until we respond (usually in 24 – 48 hours).

Customization #

How to change thumb size for lightbox popups? #

You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb{
    width:240px;
    height:360px;
}

How to show thumb title without hover? #

Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb ._df_book-title, ._df_thumb .df-book-title {
    opacity: 1;
    bottom: 0;
}

How to change the color of links in the flipbook? #

The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

/* Make the highlight transparent - no color */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{
    opacity:0 !important; 
}
/* Make the highlight color red */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ 
    background-color: red !important; 
}

Custom Buttons(Pro) #

You can create your own buttons by using the ‘custom’ type shortcode. Example:

[dflip id="123" type="custom"]Your button shortcode goes here[/dflip]

[dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip]

[dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]

Demo:

Your button shortcode goes here

Custom Links(Pro) #

You can create your own link by using the ‘link’ type shortcode. Example:

[dflip id="91" type="link"]Click this link[/dflip]

Demo:  Click this link to open flipbook    

How to disable Zoom in Flipbook?(Pro) #

There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.

  1. Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
  2. Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add zoomIn, zoomOut into the textBox. Make sure the control names are separated by commas and in the exact letter case.

How to disable Share in Flipbook?(Pro) #

To do so, under dFlip Books -> Settings -> HideControls add share into the textBox. Make sure the control names are separated by commas and in the exact letter case.

185 thoughts on “General FAQs & Issues”

  1. Hi – this plugin is great so far, and my client is about to go for the Pro version. Question: Some PDfs on his site show larger preview images than others.

    Most look like this, which is fine:
    http://videosonic.com/new/press-and-projects/a-v-network-profile/

    But some are too small, like this:
    http://videosonic.com/new/press-and-projects/case-study-jewish-museum/

    The PDFs themselves look the same size if I view them on their own, and I’ve meticulously checked to make sure they’re being handled identically in every way, in the code, and as a book.

    Any help appreciated!

    Reply

    • Hi,

      Here are our explanations:

      1. first case: It has just 2 pages so it’s obviously set to a single page mode and thus it need not act like a book, but rather like a sheet of paper. Thus it can stretch to fit just page level and looks bigger.
      2. Second Case: It has many pages s it’s obviously a book. Now it has to stretch to fit at the book level and thus will look smaller.
      You can try setting the second case to the single-page mode and see that it will look as bigger as the first case.

      For the best sizing, we recommend using a popup solution(https://wp.dearflip.com/flipbook-examples/) from our plugin,
      OR
      The full-width solution; by adding the flipbook inside a fullwidth element. https://wp.dearflip.com/pdf-embed-flipbook-example/

      Best Regards,
      Deip

      Reply

  2. Dear DearFlip Team

    I’ve installed the WordPress DFlip Lite on a website with WP Vers 5.6.2 using Minimal Portfolio Theme by Abileweb. My issue is that the plugin works on Posts and Pages but not on a Portfolio/Project. I tried with exactly the same shortcode within the Gutenberg editor of all 3. In a post or on a page the PDF DFlip works and shows. But in a Portfolio/Project I only see the shortcode in the preview. Am I doing something wrong?

    Thanks for your feedback
    Benno

    Reply

    • Hi Benno,

      This happens when the shortcodes are not taken into consideration during development. You have to check for shortcodes and parse them too in order for them to work.

      Post and Pages added by WordPress core do that; so they work.
      The portfolio/project is not doing it.

      This is what is needed:
      https://developer.wordpress.org/reference/functions/do_shortcode/

      If you made/developed that Portfolio/Project, please update your code to support shortcodes. If not contact the respective developer.

      Best Regards,
      DearFlip Team

      Reply

    • Hi,
      Your site is loading superpwa-sw.js
      that interferes with partial loading and caching mechanism. Are you aware why that is added?

      Best Regards

      Reply

  6. Hi,

    In DearFlip (the free version), can you disable the share settings? Or would I need to purchase the Pro/Premium version to do that?

    Reply

    • Hi,
      Can you send us an alternate email address? We will update that to a new email address and you should be able to log in.
      Are you using Outlook and only got the payment mail but not the subscription mail?
      Best Regards

      Reply

    • The plugin doesn’t use any cookies while visting the site. If Google analytics (disabled by default) then it might use its related cookies.

      On backend(admin) cookies will be stored for license realted information.

      Reply

    • Hi,

      Looks like you minified the scripts. Minifying itself doesn’t cause issue. But if any other script is throwing error and that is minified with working scripts, all scripts that are minified into one file will not work.

      Check your browser console for errors and contact the plugin provider whose scripts are throwing errors.
      wp.i18n.setLocaleData({'text direction\u0004ltr':['ltr']});

      The error also could be due to running the script before it’s required dependency scripts were loaded.
      Minifying can break the order. So we don’t recommend minifying inline scripts without looking at the compatibility.

      Reply

  11. I bought the original version through Code Canyon and now see that it has been removed. How do I move my account across to you so I can get premium support and updates??

    Reply

    • Hi,

      Links are premium feature and available in Full version.

      You can test your PDF if the links actually working with DearFlip at:
      https://wp.dearflip.com/pdf-viewer/

      Links will also become free feature after we cross 50K active installations on WordPress directory.
      We have made other features free similarly in past.

      Best Regards,
      DearFlip Support

      Reply

  13. Thanks for the quick reply regarding links. If I purchase the full version will I have to upload all my pdfs again or will links in the current books begin to work?

    Tony

    Reply

    • Yes, they will work once you activate the full version and the lite version should be deactivated automatically.

      Reply

    • Hi,
      1. The PDF document cannot be directly tied with membership with the flipbook plugin. But yes it can be hidden inside a page/element that can be controlled by the membership plugin.
      2. Book can open on 2 or 3 or any page, [dflip id="123" data-page=2][dflip] . But they cannot start without a cover page, the cover page will always take page 1.

      Reply

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