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General FAQs & Issues

2 min read

How do I get faster support and help? #

We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.

Before contacting us, please make sure that you:

  1. Read the documentation carefully,
  2. See this Support FAQs

If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.

IMPORTANT! 
For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.

Please wait some time until we respond (usually in 24 – 48 hours).

Customization #

How to change thumb size for lightbox popups? #

You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb{
    width:240px;
    height:360px;
}

How to show thumb title without hover? #

Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb ._df_book-title, ._df_thumb .df-book-title {
    opacity: 1;
    bottom: 0;
}

How to change the color of links in the flipbook? #

The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

/* Make the highlight transparent - no color */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{
    opacity:0 !important; 
}
/* Make the highlight color red */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ 
    background-color: red !important; 
}

Custom Buttons(Pro) #

You can create your own buttons by using the ‘custom’ type shortcode. Example:

[dflip id="123" type="custom"]Your button shortcode goes here[/dflip]

[dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip]

[dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]

Demo:

Your button shortcode goes here

Custom Links(Pro) #

You can create your own link by using the ‘link’ type shortcode. Example:

[dflip id="91" type="link"]Click this link[/dflip]

Demo:  Click this link to open flipbook    

How to disable Zoom in Flipbook?(Pro) #

There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.

  1. Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
  2. Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add zoomIn, zoomOut into the textBox. Make sure the control names are separated by commas and in the exact letter case.

How to disable Share in Flipbook?(Pro) #

To do so, under dFlip Books -> Settings -> HideControls add share into the textBox. Make sure the control names are separated by commas and in the exact letter case.

185 thoughts on “General FAQs & Issues”

  1. Hello,

    I’m trying to enlarge the height size of the document without having to click on the fullscreen toggle. My goal is for the readers to read directly from the page without going into fullscreen mode. But when I try changing the height size, it doesn’t respond to anything above 700. Are there any limits or why is it not working? I have tried different plugins similar to DearFlip and the height size could easily be changed and worked. The other plugins however don’t look as great as DearFlip.

    Thank you

    Reply

    • Hi,

      Height is limited by one thing: Browser visible Height – There is no use if the flipbook is bigger than the browser visible area, users cannot see all of the flipbook.
      We have full height implementations:
      https://wp.dearflip.com/pdf-embed-flipbook-example/
      we use height value as calc( 100vh - 72px )
      where 72px is header height. Spaces are important.

      The limit applied is a practical limit and it makes sense. What do you think about it?

      If that is not the case please share the link to your page. We will check if something else is the issue.

      Best Regards,
      Dearflip Team

      Reply

    • Hi,
      Can you explain your issue? To display the flipbook right away on a page use embed mode shortcode – It’s provided in the shortcode tab and doesn’t have type attribute.
      If there are multiple flipbooks in a page we don’t suggest using embed mode, use thumb popups instead. Shortcode from categories will also use thumbs they won’t use embed mode.

      Best Regards,
      DearFlip Team

      Reply

    • Hi,
      Plugin translation is in future plan. As of now only the Text displayed in frontend flipbook can be changed using options.

      Reply

  4. Hi, i have the lite version installed in my site.
    But i would like the link to be live as it is without the page but just being able to share the PDF as it is.

    Is that the difference between a paid and free version where I can use that PDF Link itself in social media and only the PDF is being seen as a direct link?

    Reply

    • Hi,

      Can you explain your requirement properly?
      Do you want links, like: http://www.site.com/mypdf.pdf, to be directly displayed as flipbook in a tab when the user open that pdf link?
      Then it’s not possible. Our plugins works in site pages, not on files.

      Best Regards,
      DearFlip Team

      Reply

    • Hi, Yes the plugin works in multisite, and you will need multiple licenses for different sites in your multisite.. Dearflip.com is also a multisite installation.

      Reply

  7. Hello, I would like to know if I need to upgrade to the pro version of this plugin in order to upload pdfs where I made my own buttons. For example I have a magazine that has different ads, a brand specifically asked for me to add a button in order for readers to click on it and go direct them to their page. The problem is that when I upload the pdf, this feature does not work unless they download the document. Is there a way this works or do I need to upgrade to the pro version in order for my customized button work? I did it in Adobe Indesign and exported it as an interactive Pdf. Thank you.

    Reply

    • Hi,

      If you create books using category, newest books are listed first.
      Or you can use “all” to display all books.

      [dflip books="all" limit="-1"][/dflip]

      Best Regards,

      Reply

  10. Hi. I’m trying to use a custom link as a button to display the pdf instead of the thumbnail but it doesn’t work. Do I need the paid version to do that?

    Reply

  13. Hi Team,

    Just a little confused with the free version vs the $39/year version plan. Can you confirm if the free version of this plugin (completely free – $0) can be used for an extended period of time – say 10 years? Thanks!

    Reply

    • Hi,
      You can have unlimited PDFs in a site. License is limited to sites, not to number of PDFs.

      Best regards,
      Dearflip Team

      Reply

  15. “Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.”

    This setting is not listed in my settings. Im using free version, what should i do because this mouse zoom is super annoying for my costumers.

    Reply

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