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General FAQs & Issues

2 min read

How do I get faster support and help? #

We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.

Before contacting us, please make sure that you:

  1. Read the documentation carefully,
  2. See this Support FAQs

If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.

IMPORTANT! 
For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.

Please wait some time until we respond (usually in 24 – 48 hours).

Customization #

How to change thumb size for lightbox popups? #

You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb{
    width:240px;
    height:360px;
}

How to show thumb title without hover? #

Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb ._df_book-title, ._df_thumb .df-book-title {
    opacity: 1;
    bottom: 0;
}

How to change the color of links in the flipbook? #

The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

/* Make the highlight transparent - no color */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{
    opacity:0 !important; 
}
/* Make the highlight color red */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ 
    background-color: red !important; 
}

Custom Buttons(Pro) #

You can create your own buttons by using the ‘custom’ type shortcode. Example:

[dflip id="123" type="custom"]Your button shortcode goes here[/dflip]

[dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip]

[dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]

Demo:

Your button shortcode goes here

Custom Links(Pro) #

You can create your own link by using the ‘link’ type shortcode. Example:

[dflip id="91" type="link"]Click this link[/dflip]

Demo:  Click this link to open flipbook    

How to disable Zoom in Flipbook?(Pro) #

There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.

  1. Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
  2. Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add zoomIn, zoomOut into the textBox. Make sure the control names are separated by commas and in the exact letter case.

How to disable Share in Flipbook?(Pro) #

To do so, under dFlip Books -> Settings -> HideControls add share into the textBox. Make sure the control names are separated by commas and in the exact letter case.

185 thoughts on “General FAQs & Issues”

    • Hi,

      It should be possible. While you cannot select the PDF using WP-media dialog box. You have to enter the URL manually.
      You can share the link to your page where you have added the flipbook. We can have a look at it.

      Best Regards

      Reply

  3. How can we see detailed google analytics?
    Such as how many visitors read the PDFs, and which page is most visited of the pdf?
    I have enabled Google analytics from the wordpress backend. We are usi full version of dearflip plugin.

    Reply

  4. I thought I cancelled it already last year, but I got the bill again.
    I’m checking the freemius account page but it doesn’t show my order history or my billing status.
    Could you help me?

    Reply

    • Hi,
      It will be displayed in your order history and you can cancel it from renewals and billing.
      Do you want us to cancel further renewals?

      Best Regards,

      Reply

  6. Hi
    Why my flipbook doesn’t run in amp pages? I must to deactivate amp option.. I see a message with the advice “flipbook is loading… for issues visit etc..”
    why??

    Reply

    • Hi,

      AMP pages are stripped down version of regular pages. They cannot run complex scripts like PDF.js and Three.js
      At best you can hide flipbook in AMP pages. They cannot run there.

      Best Regards

      Reply

  7. Yes, please!
    Thank you!

    >We have cancelled your renewals, you won’t be charged again. Do you want a refund for this renewal?

    Reply

  8. Hello,
    can I remove the left and right arrows that appears on the both sides of the book because it appears above the pages in mobile view and making some king of distraction

    Reply

  9. Can i safe the pdf file ?
    It means i use membership pro and i can added the Flippage Code on every Side.
    But i dont’ like, that the user can download die Source PDF File.

    Can i safe it?
    What’ your idea?

    Reply

    • Hi,

      Our plugin is just a viewer, We cannot protect the PDF.
      You can, at max, disable the download button.

      Best Regards

      Reply

    • Hi,

      Because you have a script that triggers only in Desktop and causes error. Check your console log, or contact your developer.

      var hoverOffset = jQuery('.wb-estate-header').offset();
      var hoverTop = hoverOffset.top;

      Issue arises from wb-estate plugin.

      Reply

  12. Hello, you dont say anything about the security of the pdf’s. Can you tell me how secure is your plugin, in general more info how the pdf’s can be protected, is your plugin realiable on that?

    Daniel A.

    Reply

    • Hi,
      This issue occurs, when in a site there is some plugin or theme that removes “#” hash from the URL.
      Hash is required, else it is treated as different page.
      Example: https://wp.dearflip.com/flipbook-examples/#flipbook-glfw-manual/3/
      is working share URL and has #

      Disable plugins one by one and check which plugin is causing the issue. Once you find it, Report it to the respective developer that such interference causes issues with other plugins.
      Best regards,

      Reply

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